1.Where are you located?
We’re based in Adelaide, South Australia
2.How much is shipping?
Sometimes free shipping is offered. If this isn’t posted on website, then the following applies:
Domestic standard shipping is charged at a flat rate of $8.50 regardless of weight. Approximate delivery time : 2-3 days to SA,VIC & NSW Metro areas 3-7 days for the rest of Australia.
Domestic Express shipping is charged at a flat rate of $12.50. Approximate delivery time : 1-2 business days for metro areas.
Sendle & Australia Post are used for delivery depending on your location.
Please allow for additional delivery time during public holidays.
***Shipping to New Zealand:
Shipping cost is determined by weight and starts at $11.55.
If required, you’ll be contacted for additional shipping.
- up to 470g = $11.55 no tracking available
- 471g -1.5kg = $26.75
- 1.5kg -2.5kg = $37.95
3. When will my order be shipped?
All orders are processed and shipped within 24-48hrs except weekends.
4. Can I cancel my order?
No, once order is placed you cannot add or remove an item. If you wish to change shipping address, contact us via email within 30 minutes.
***We do not accept responsibility for orders lost/misplaced due to inaccurate shipping address provided by customer.
We do not accept returns simply because you have changed your mind or you selected the wrong product(s). If product arrives damaged or is defective, please send us an email at firstname.lastname@example.org and we will discuss refund.
6. Expiry date
Some products carry an expiry date and some don’t; it depends on the ingredients and a decision by the manufacturer. Please note that products manufactured in the US tend to list expiry date in the format :